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FEEL SECURE IN YOUR SOLUTION

Tailored Growth & Support

With Projectum xPM, we always want to make sure your solution is sustainable, up-to-date, and functioning. With our Service and Support agreement, you ensure quality in your solution.

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Made to Grow

Defining Service and Support

Projectum xPM is made to grow, because your company isn't standing still, so neither are we. 

Service and support are a core part of your tech stack. They are what let you change, develop, and tweak so your solution is just right - and continues to be so.

Support is advisory. It's about how you use xPM — answering questions, guiding configuration choices, and bringing in experience from organizations that solved the same problems before you.

Service is upkeep. Releases ship and setups drift, so service covers the updates and health checks that keep your solution current and aligned with how you work now.

You define the service and support agreements and terms with your expert partners.

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Why Service and Support matters

01

Feel Safe in Your Solution

Never worry about bugs, missing features, or unexpected delays. With our service and support agreement, you are ensured fast response times and a clear process, so you stay in control.

02

Stay in on development

We provide a clear breakdown of the process, including timelines, deliverables, and responsibilities, so there are no surprises.

03

Maximize Quality

Keep your solutions performing consistently with the right upgrades and add-ons.

ENSURING STRONG PPM SOLUTIONS

Creating Long-term PPM Excellence

Projectum xPM Service and Support is proactive, strategic, and always keep an eye on ways you can grow. Here's how we ensure long-term excellence in every phase of your xPM journey.

Ongoing Check-ins & Technical Advisory

Our commitment doesn’t end at go-live. With regular check-ins and expert technical advisory, we proactively engage with your team to assess performance, uncover improvement opportunities, and ensure xPM evolves with your business. Whether you’re scaling, adapting to new processes, or aligning with changing strategy, we’re here to guide you. These sessions help keep your configuration optimized, your users confident, and your portfolio management capabilities aligned with real-world needs—today and into the future.

Want to learn more about Projectum xPM Service & Support?

Get in touch with our Costumer Care & Support, Erik van Hurck, if you have any questions on long-term care and growth in your Projectum xPM Solutions.

Erik Van Hurck
Principal xPM Consultant & MVP
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FAQ

Here are some typical questions regarding the Projectum xPM Service and Support. Get in touch, if you have more!

  • Submit a ticket via our TMS where you can add details like screenshots and descriptions. Indicate your preferred priority and we'll get in touch with and estimate.

  • A Product Bug is a feature in the licensed software that does not work as described. A change request is a change in the solution based on your evolving needs.

  • Ticket priorities and classifications can vary depending on your vendor. A typical classification might be urgent, high, medium, and low priority. The difference between the levels will be clearly stated in your service agreement.

  • The response time depends on the priority of the ticket and whether it is a bug or a change request. The different response time will be detailed in your service agreement.

  • The cost of Projectum Service and Support varies based on the specific needs of your organization, such as the number of users, required features, and support levels. We offer different subscription-based models and always work with you to determine the best fit.